Customer Service

Sampling Requests
Sample requests will be billed at the unit price and will be shipped C.O.D. unless terms have been established with our finance department. The item must be returned using the listed return policy to receive credit. All samples must be returned clean and in a resalable condition. Freight will not be credited.

Returned Goods
R&B Fabrications, Inc. guarantees every sale we make and any incorrect shipment will be credited in full when returned within following guidelines:

  • All claims for returned goods must be made within 30 days of shipment to avoid a restocking fee of 20%.
  • Returns up 60 days will have a 25% restocking fee.
  • Returns up to 90 days will have a 30% restocking fee.
  • NO returns after 90 days.
  • All returns require authorization and RMA# by our Sales Department. The original invoice # is needed for authorization.
  • Credits and exchanges will not be given before merchandise is returned and examined.
  • All returns must be shipped to us freight prepaid. Freight and handling charges will not be credited.
  • Vest and special order items cannot be returned.

Back Orders
Our endeavor is to have a sufficient supply of all our major stock items, however, due to unexpected circumstances, this is not always possible. Back orders will be made at the discretion of R&B Fabrications, Inc. unless otherwise stated.

Custom Screen Printing charges
Screen cutting charges for photo ready artwork   $45.00

Definition Of Photo Ready Artwork
Original digital version of the artwork in the following formats will be accepted: JPEG (.jpg) or PDF (.pdf). The artwork will be examined by our art department to determine the quality. Images must be high resolution images and the largest file size as possible. If the artwork is unclear or not in the proper format, any changes made will be charged at the rate of $28.00 per hour. If the artwork is unavailable we are able to re-create the logo or image at the same rate of $28.00 per hour. Please send all artwork to


R&B Fabrications, Inc. guarantees all of our products, excluding our imported items, against defects in materials or workmanship for the reasonable life of the product, unless the product has been worn out, misused, or abused, as determined by our examination. If a product should fail, we will repair or replace the item, at our option, with no charge to you, as long as our label remains unaltered on that product. Damage caused by improper care, accident or misuse will be repaired at a reasonable price. Any item returned for repair must be clean and sterilized.

Refund and REturn Policy

All claims for returned goods must be made within 30 days of shipment and require authorization and an RMA# by our sales department. Credits and exchanges will not be given before merchandise is returned and examined and must be in new condition and will incure a 20% restocking fee. Freight will not be credited on returns. Vest and other special items may not be returned. All returns must be shipped to us freight prepaid.

Care and Cleaning

We strive to bring you the finest quality products available today and, with proper care, you will receive years of unfailing service.


  • Remove all inner lining and shoulder straps.
  • Treat stains with a household stain remover such as Fantastic, Formula 409 or similar product, but first test for color fastness in an inconspicuous area.
  • Machine wash on delicate cycle in warm water using household detergents and cleaners. Hang to dry.
  • For Infection Control Cleaning NFPA 1581 guidelines in sterilization and disinfecting should be followed whenever possible. Any foam padding should be removed prior to cleaning. If possible, allow 2 or 3 days to air dry if padding can not be removed.
  • Treat with a fabric protector.

Helpful Hint
When opening and closing zippers, pull slightly outward, this will reduce binding.

Berry Compliance

In short, Berry Compliance helps spur consumers to purchase goods manufactured in the U.S. over those made in another country. The legislation of the Berry Amendment requires particular types of organizations to purchase certain products from manufacturing sources in the U.S. exclusively. These organizations may include custom sewing contractors, among others.

Both general and subcontractors are subject to the terms of the Berry Amendment. The various products covered by the Amendment include:

  • Natural fiber products, including cotton
  • Wool (yarn or fiber in materials; manufactured articles or fabrics)
  • Clothing, including its components and materials (i.e. underwear, outerwear, footwear, headwear, hosiery, and where, insignia, belts, and badges)
  • Woven silk
  • Woven silk blends
  • Spun silk yarn used in cartridge cloth
  • Coated synthetic fabric
  • All yarns in textile fibers used in coated synthetic fabrics
  • Any piece of equipment that contains or is used to manufacture the above-mentioned fibers, yarns, or materials made in the U.S.
  • Tents and their associated components, such as tarpaulins and covers


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